Delivery
Where do you deliver?
We deliver raw pet food via overnight courier Nationwide to any residential or business addresses.
Who do you use for your deliveries?
Nationwide - We use NZ Post overnight service.
Auckland Deliveries - We use NZ Post or Urgent Couriers.
What if my order arrives thawed?
Do not be alarmed, as long as your order arrives chilled it is completely safe to refreeze! Just pop it straight into your freezer on arrival, pets are not like us in this regard and as long as the food is stored and handled correctly it will refreeze perfectly. This can be expected especially over the Summer months, it is a constant battle with heat and humidity, however we are constantly working on the best forms of packaging to keep your food as chilled as possible, especially for those longer distances!
DELIVERY TO YOUR HOME OR WORKPLACE
SHIPPING ON ORDERS OVER $220 IS FREE WITHIN AUCKLAND!
ORDERS ARE ALWAYS SENT VIA PRIORITY OVERNIGHT SERVICE BUT THERE CAN OCCASIONALLY BE DELAYS WITH THIS.
AUCKLAND DELIVERY -
Overnight Courier which will be shipped Tuesday's and Thursday's for delivery Wednesday and Friday - Order Cut Off 6pm Monday and 6pm Wednesday.
NATIONWIDE -
Overnight Courier which will be shipped Tuesday's and Thursday's for delivery Wednesday and Friday - Order Cut Off 6pm Monday and 6pm Wednesday.
We want to make feeding your dog(s) the raw food diet as easy as possible. So whether you need Ready Made Meals or Bulk food deliveries we offer a convenient regular delivery service throughout New Zealand.
Please no rural addresses as we want to get our product to you as fast as we can!
If you'd like to check your address, please contact us to discuss.
If you have any questions please click here to contact us. Shipping to the South Island is by Air Freight to ensure overnight delivery. If you would like a specified quote for your freight please get in touch with us, prices vary depending on the weight of your order.
All shipping rates are at cost, we do not mark up these rates at all, these are the rates we are charged.
Auckland Area
- Order value up to $219.00 - $9.99 Shipping
- Order value over $220 - Free Shipping
North Island (excluding rural areas)
- Order value $0 to $99.99 - $15 Shipping
- Order value $100 to $199 - $25 Shipping
- Order value $200 and up - $35 Shipping
South Island (excluding rural areas)
- Order value up to $79.99 - $30 Shipping
- Order value $80 to $130.99 - $55 Shipping
- Order Value $131 to $165.99 - $65 Shipping
- Order Value $166 to $189.99 - $75 Shipping
- Order Value $190 and up - $100 Shipping
PACKAGING
It is important that your order arrives ASAP so no rural addresses please. Please note; during the summer months it is a battle with heat and humidity, as long as your order arrives still cold it is perfectly safe to refreeze! We use poly boxes with ice packs to keep your product in perfect condition. We know these are sometimes a challenge to recycle but unfortunately these are the only option at this stage that offer the best insulation. We are looking into the recycling options/stations that are available around the country to make it easier and will update our website when we have a list ready!